Veterinary Jobs in Eastern KY

At Country Hills Veterinary Hospital, we are ready to introduce you to the East Point, KY, community and the surrounding area! Our clients go beyond your typical dogs and cats, since we see reptiles, small mammals, and birds! At our practice, you can take your medical interests wherever you want!

Our clients deserve the best care, so to provide that, we have three exam rooms, a large treatment area, and a boarding facility attached. You’ll also be able to master your surgery skills with soft tissue surgery (and orthopedics if that’s your thing!).. Our equipment includes digital radiographs, in-house labs, and an ultrasound. Whatever you need, if we don’t have it, we’ll get it for you!

About the area: As the name implies, we’re just about as far east as you can get in KY. 

Essential Responsibilities:

• Examine and treat companion animals to detect and determine the nature of disease or injuries.
• Operate diagnostic equipment, collect diagnostic samples, and interpret results.
• Advise pet owners on preventative care and treatment options.
• Perform surgery and prescribe medication as needed.
• Provide counsel around pet end-of-life care.
• Maintain patients’ medical records.
• Ensures compliance with veterinary ethics and relevant statutes, policies, and procedures.

Requirements/Qualifications:

• Doctor of Veterinary Medicine degree from an accredited AVMA institution.
• Appropriate state licensure.
• Eligibility to obtain DEA/BNDD.
• Excellent verbal and written communication skills.
• Demonstrates professional and courteous presentation consistently with staff and clients.
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.

Benefits Offered:

• Competitive Compensation –All salary ranges are negotiable based on experience
• Unlimited personal time
• Bonus incentives
• Health insurance; dental insurance; vision insurance
• Retirement benefits (401(k), Roth(k) with match)
• CE and licensure reimbursement 
• Flexible work schedules
• Managing career path development
• Employee Assistance Program
• DVM Referral Program
• Mental Health Resources
• Relocation assistance available

Pay Range: $ USD $100,000.00 – USD $120,000.00 /Yr.

Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies:

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible, regardless of the situation or challenges presented. Responding quickly and calmly to a crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinate actions with doctors and practice team members. Provide feedback appropriately and promptly. Quickly incorporate feedback to ensure positive results. Share ideas and be open to others’ ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments for the clinic, adhering to practice and Doctor preferences, and ensures appropriate workflow.
• Assists in updating client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call-back list.
• Performs a backup of the computer system regularly, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor, ensuring an excellent experience during the practice visit.
• Answers incoming telephone calls, applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits, and other take-home items.
• Handles emergencies carefully and patiently and follows established clinic policies and procedures.
• Addresses client concerns calmly and appropriately, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques, including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

According to company policy, Benefits may vary depending on full or part-time employment status